The Commission is seeking a clinically trained, experienced and dynamic individual to oversee, manage and develop how the Commission provides support to requesting individuals. This includes the Independent Emotional Support Service which is provided by Mindwise NI.
This role is crucial to supporting requesting individuals (victims, survivors and their families) in their engagement with the Commission.
The Support Co-ordinator will have clinical experiences will be required to provide support to requesting individuals and ensure how others deliver support is in line with the trauma informed and resiliency focused model. others to engage directly with requesting individuals. This will include developing, challenging and supporting operational teams, integrating a culture into the Commission of learning and supporting due to trauma and stress, ensuring requesting individuals are provided with support and learning space, and gathering qualitative and quantitative learning from the experience requesting individuals have with the Commission. The Support Co-ordinator will contribute to the development of the TRIM vision as the Commission resets in line with new legislation. The Support Co-ordinator will work in the following critical areas:
- Contract oversight, development of support and partnership working.
The Support co-ordinator will be best practice, partnership working and service deliver. They will work closely with the Safeguarding Team and will be able to provide safeguarding support.
- Clinical and strategic insights from engagements with requesting individuals to deliver and improve internal practice and development.
The Support co-ordinator will analyse service data, develop and deliver feedback models to ensure those being impacted have their voices heard and work bring their skill and experience to inform support of witnesses. They will collaborate with partner agencies as appropriate, building referral networks.
- Leadership and organisational learning.
The Support Co-ordinator will ensure families, victims and survivors have the opportunity to be empowered to support their own wellbeing and to lead the organisation to frame support to be effective in all engagements. They will bring knowledge and narrative about requesting individual experience into the Commission to build focus and understanding and inform the Commission’s strategic planning. They will promote reflective practices ensuring learning about trauma and its impacts is explored, understood and responded to, reducing the risk of vicarious trauma and re-traumatisation.
Essential Criteria
- Experience managing health or wellbeing service contracts and/or teams in complex, fast-paced working environments.
- Clinical qualification and experience, including trauma informed care. They qualification should be equivalent to that required for psychotherapy or clinical counselling. The individual should be BACP, UKCP ICP (or equivalent) registered and should provide dates of registration, and with whom, at application.
- Experience of delivering safeguarding practice.
- An understanding of the impact of conflict and conflict related trauma and/or of delivering trauma informed mental health care.
- Familiarity with legal, justice or investigatory processes and supporting individuals through these processes.
- Strong relational skills.
- Strong analytical and reporting skills, including using data to influence outcomes.
- Excellent communication and stakeholder management skills.
- Ability to work independently and collaboratively across sectors.